Ernie's In Ceresco

I recently had the pleasure of shopping at Ernie's in Ceresco, and I cannot express how thrilled I am with my experience! From start to finish, this furniture store has left an indelible mark on me. First and foremost, their owner and sales team is nothing short of fantastic. They possess an in-depth knowledge of their products and took the time to understand my preferences and needs. They patiently answered all my questions, providing valuable insights that helped me make the best choices for my home. But it doesn't stop there; Ernie's commitment to excellent customer service is truly commendable. They go above and beyond to ensure your satisfaction. It's refreshing to see a company that prioritizes the customer's well-being. And let's talk about their delivery service – fast and efficient doesn't even begin to describe it! The delivery team was professional and handled my items with the utmost care, ensuring they arrived in perfect condition. Lastly, the quality of the furniture from Ernie's matches the outstanding service from the company. I was thoroughly impressed with the craftsmanship and durability of the pieces I purchased. It's evident that Ernie's takes pride in offering top-notch furniture that will stand the test of time. In summary, Ernie's in Ceresco is a shining example of what a furniture store should be. Their incredible sales team, dedication to customer service, and lightning-fast delivery service make them a standout choice for anyone in need of quality furniture. I can't recommend them enough – they've won me over as a customer for life!

Welcoming like family! Service with a smile and kind demeanor. Since Ernie started his legacy, many years ago, his belief in how a customer should be treated is evidently passed down through generations. I have always been very pleased with my purchases of stylish, quality, well constructed products. There is much variety throughout the store and many more options available that can be ordered. From the sales staff, front office, warehouse guys, to the delivery drivers... they are all exceptional and take pride in what they represent. Love that small town vibe! Thanks to all!

So, so, so disappointed. I was a repeat customer. Approximately 3 years ago we purchased a high end (at least that’s how it was presented), remote, reclining suede loveseat. We also purchased the extended warranty. After a little over 2 years, the motor on one side wore out. Ernie’s told us to contact the warranty company, who without even letting us completely explaining the problem, told us they know what was wrong, which tells me it’s common. They sent us a new remote, expecting us to install it, which was not the problem. This process alone took over two months. When they finally sent a tech out, I was able to show them where the bad connection was. A total of 6 months after the initial problem we still wait. Ernie’s had been no help whatsoever ever, even though they said to notify them if we had problems with the warranty company. Don’t waste your money!

It's been a long time since I've shopped for home electronics or appliances. After meeting the Manager of those areas, Brit, I discovered I have been living in the stone age. Ernie's has a huge selection of stereo equipment, the reason I went there to comparison shop. Brit's knowledge was top notch and I didn't feel pressured to buy anything. All my numerous questions were answered with direct answers and a smile. I highly recommend shopping here before buying elsewhere.

We couldn't be happier with the service we received from your delivery team. They treated our furniture like it was their own. They made sure that everything worked and asked twice if we had any questions or comments before they left. In today's world you usually don't see this wonderful service. They definitely could teach a class on customer service!

we had a really good experience !!! we originally went to ernie’s and talked to Armin. after that first visit we instead decided to get a couch from a store in lincoln (ernie’s was great during this first visit ! we just found a couch that they sadly didn’t carry). unfortunately there was a lack of transparency from the lincoln store so we went back to ernie’s. Armin helped us again and we bought a couch that day. the store is laid out well and he worked with us to find the best couch possible. we just got it delivered today and the delivery guys were fast (which says a lot cuz we’re on the third floor) and were very kind! the whole experience was 10/10! bonus points for the popcorn + pop machine they have for customers teehee